Terms & Conditions

Terms & Conditions

Products

Our products are not intended to diagnose, treat, cure or prevent any disease or afflictions.

All reviews on the site are from independent individuals and are not the views of Next Gen U or its staff. Next Gen U takes no responsibility for incorrect information on reviews.

Liability for adverse reactions or poor performance also lies solely with the product manufacturer.

Discounts and Offers

We often offer promotional discounts, loyalty rewards and free items. These cannot be stacked together and our checkout system gives priority to the best offer. Typically this then results in a percent or money discount over a free item. For example if you have got a voucher code you cannot then add a free item from another promotional campaign and expect to get both. If this situation occurs please remove the free item unless you want to pay the full price, minus any discount that you've qualified for. Offers cannot be redeemed retrospectively

Payments

Payments can be made by credit or debit card or through PayPal.

Stock

Should the goods ordered be out of stock at any stage or not expected back in stock within seven days you will be notified by email and given the option of a) waiting for more stock to arrive b) other goods of the same value to be sent in replacement or c) a refund. Refunds will be issued in the same format as the payment being made.

Delivery

Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours.

If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to us.

In the unlikely event of the incorrect goods being sent we will arrange to either collect them ourselves or will send a pre-paid customer returns label.

Please note a signature is required for all deliveries. In the event that a signature is not attainable the item will be photographed at the delivery address and this will be deemed proof of delivery. By placing your order with us you accept these conditions.

Cancellation

Customers in the EU have the right to cancel their order within seven days of purchase.

Such cancellations are only honoured once the goods are returned to us (if sent) in the exact same condition as received. All costs encored in returning the goods must be covered by the customer.

Prices

Even though we try to ensure our prices are always up to date situations beyond our control may arise where the prices are subject to change.

Returns

You may return any item that is in mint unopened condition to us at your own expense and within 14 days of receipt for a refund of the purchase price of the goods. Our returns address is Next Gen U, Whitfields, Tandys Lane, Kidderminster, DY10 4NH. We will notify you on receipt of your return via email and confirm when your refund has been made. Customers will be refunded by the method the order was originally paid with.

Law and Jurisdiction

The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

The contents of this Website are protected by the law of copyright. All rights in this Website, including Copyright, are owned or licensed to Next Gen U. You may copy or save items included in this Website for your own personal, non-commercial use only.

Import Duties

Goods ordered outside the UK may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you and are not the responsibility of Next Gen U. Customers ordering from outside of the EU, or from the Channel Islands, will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.

Privacy

We respect your right to the privacy of your personal information. We will never pass your details on to other third parties. By providing your email address and/or phone number, you are agreeing to receive contact regarding your order plus our promotional material relating to special offers and discounts. If you do not wish to be contacted by us, then please opt out of this contact when creating your account online or contact us via phone, email or post.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, NEXT GEN U IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, NEXT GEN U DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Next Gen U nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Next Gen U does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Next Gen U, its affiliates, directors, employees or other representatives.