Delivery Information

Key delivery information

UK Orders over £20.00 are delivered for FREE

Our delivery service is based on the Table 1. Please note we do not currently deliver on weekends. All courier orders will be delivered between 9.00am and 6.00pm Monday to Friday.

Table 1

Delivery Type



Standard (2 – 5 working days)

Orders up to £20.00


Standard (2 – 5 working days)

Orders over £20.00


Next Working Day (Order before 16:00)

Any Value



Any Value



Any Value



Delivery times and order tracking

All UK Next Working Day Orders are delivered by DPD 24 Service, these will be delivered between 9.00am and 6.00pm Monday to Friday. If you have any concerns about your delivery then please don't hesitate to email us on

Receiving Deliveries

In an ideal world, we would love a signature on all deliveries from Next Gen U. This completes the order tracking and provides security and peace of mind for both you and us.

If you aren't available to sign for your order, our courier may leave your parcel either with a neighbour or in a safe location. You can give guidance when ordering, using the "delivery notes" section.

Missed deliveries

Should there be no one at home when we deliver - it's not a problem. Our courier will look to leave the parcel with a neighbour or in a safe location. If neither can be used, DPD will leave a calling card and contact number so that you can re-arrange delivery for a more convenient time.

Amending delivery details

If for any reason you need to amend your delivery details, we are able to do so up to the point your parcel is despatched from our warehouse. We recommend emailing our customer service department on as soon as possible and we will be happy to arrange this for you.

Delivery to Europe and Worldwide

Deliveries outside of the United Kingdom typically start from £8.00. We aim to have your order with you within 5-7 working days.

Delivery Charges

Please note customs charges may apply for International deliveries, we advise you check this prior to placing an order.

I have a question not answered above

Please don't hesitate to email us on and we will be happy to help.